AI BriefingDeep Agent
Key point
Deep Agent uses ElevenLabs' technology to automate corporate customer service and sales processes with AI voice agents.
Details
Deep Agent is integrating ElevenLabs' Agents Platform into its workflows to improve how Italian companies interact with customers. It currently has more than 60 enterprise customers, with a customer retention rate of over 90%.
By using AI voice agents to handle lead qualification, customer management, and outbound sales, it helps client companies scale their business without hiring additional staff.
The main use cases are as follows:
- Lead Qualification (60%): Instantly evaluating and categorizing incoming leads
- Customer Management (20%): Handling peak-time demand, creating tickets, and connecting to agents
- Outbound Sales (20%): Running proactive customer engagement campaigns
This has significantly reduced telecommunications costs while increasing processing capacity, solving the problem of call center overload during seasonal or promotional periods.
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