Better

Better, an AI-native mortgage lender, integrates and manages its lending process through its proprietary mortgage platform Tinman. Recently, Better introduced ElevenAgents to unveil Betsy, the mortgage industry's first voice-based AI lending assistant.

The existing mortgage lending process involved significant time and cost for professional consultants due to repetitive eligibility checks and follow-up tasks. Betsy automates these repetitive tasks to lower operating costs, thereby offering borrowers more competitive interest rates.

Betsy accesses the Tinman engine to handle complex processes such as credit checks, pricing, and rate locks via voice. All core decisions are calculated by Tinman, with the AI agent serving as a controlled interface that delivers these to the user, ensuring regulatory compliance and stability.

To achieve more natural conversation and lower latency, Better adopted a pipeline approach combining STT, LLM, and TTS instead of an existing Speech-to-Speech model. It also uses ElevenLabs' voice cloning technology to provide a natural voice experience while maintaining brand identity.

Through these innovations, Better has doubled its lead-to-lock conversion rate over the past year, and is maximizing efficiency in mortgage operations by stably handling over 100,000 conversations per month.