AI BriefingEldra
Key point
Eldra leverages ElevenLabs' technology to build a natural voice AI assistant for elderly care, improving the efficiency of care services.
Details
Eldra builds a voice-based AI assistant that helps care teams focus on their core work. When elderly users call in on a regular phone to ask about visit schedules or changes to plans, the AI responds instantly.
Given the characteristics of elderly users, voice quality and clarity were made the top priority. After testing several technologies, Eldra adopted ElevenLabs' ElevenAgents, which satisfied both natural Swedish language support and low latency.
The service is highly accessible since it can be used with just a regular phone call, without needing to install any app or log in. Calls are only routed to staff for requests that are difficult for the AI to handle or that require human judgment, maintaining human oversight while minimizing administrative friction.
As a result of the rollout, about 90% of inbound calls are now resolved end-to-end by the AI agent. This has allowed care providers to reduce their administrative workload and significantly improve the efficiency of actual care services.
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