ElevenLabs Launches ElevenLabs for Government

ElevenLabs has officially launched ElevenLabs for Government, which helps public sector organizations provide always-accessible services through voice and digital channels. This solution focuses on improving the accessibility, efficiency, and reliability of public services.

Key features include the following:

• Accessibility and Inclusion: Immediately resolves citizen inquiries through omnichannel agents supported in local languages.
• Efficiency and Productivity: Automates high-volume inquiries and reduces handoffs within service workflows.
• Trust and Engagement: Increases accessibility of policy-based communication from public leaders.

Key use cases include instant response to citizen inquiries (FAQs and status checks), guided service journeys (support for benefits/permit/tax applications), crisis response operations (emergency hotlines and outbound communications), and trusted messengers and digital twins (delivering leaders' messages in multiple languages).

Real-world adoption cases have already been confirmed. In Ukraine, it is being used as the voice layer for a senior official's digital twin, while in the Czech Republic, the national welfare and employment hotline handles approximately 5,000 calls per day and independently resolves about 85% of inquiries. The city of Midland, Texas in the United States has also introduced a voice-centered citizen concierge service, replacing its existing complex IVR system.