AI Briefing#conversational-ai
The latest AI and developer news about #conversational-ai, with the original source and a short summary.
The latest AI and developer news about #conversational-ai, with the original source and a short summary.
Google was named a Leader in the 2026 Gartner Magic Quadrant for Conversational AI Platforms and achieved the highest position in both Vision and Execution.
ElevenLabs has unveiled interaction model technology for real-time conversational voice AI.
Cars24 recovered 12% of lost leads while handling 1 million minutes of customer conversations per month with OpenAI agents.
Italian telecom company CoopVoce adopted ElevenLabs' TTS technology to increase its AI assistant's customer engagement and conversation containment.
In the insurance industry, Conversational AI automates customer service while achieving both regulatory compliance and efficiency.
ElevenLabs has launched the 'Procedures' feature, which enables sophisticated control over AI agents' behavioral guidelines.
AI voice agents are intelligent systems that perform complex tasks such as customer support, scheduling, and sales through natural conversation.
Amazon has invested $11.6 billion in its European logistics network while unveiling a new AI robot that responds to conversational prompts.
Unlike simple chatbots, AI customer service agents understand conversational context and directly perform tasks to resolve issues.
LOT Polish Airlines adopts ElevenLabs' ElevenAgents to strengthen AI-powered customer service.
AI Mode is transforming U.S. search into a voice, image, and conversational experience.
ElevenLabs has unveiled **Studio Agent**, an AI co-editing tool that supports everything from writing video scripts to audio syncing through chat.
ElevenLabs surpassed $500 million in ARR in early 2026 and secured new investment from BlackRock, NVIDIA, and others.
ElevenLabs has unveiled models and features for real-time voice interaction.
ElevenLabs has unveiled Agent Templates, speeding up AI agent development.
In a trial of 995 college students, conversational AI was most effective at reducing anxiety.
FOX Sports partnered with ElevenLabs to put a Colin Cowherd AI persona into its app.
The City of Midland, Texas used ElevenLabs to build 'Jackie,' an AI citizen concierge capable of 24-hour multilingual support.
ElevenLabs has signed a partnership with Deloitte to support enterprise customer experience innovation using **Agentic AI**.
Zen Educate has adopted ElevenAgents to provide educator onboarding and real-time support 24/7.
ElevenLabs has launched an Experiments feature that lets users test and optimize ElevenAgents' performance using real-time traffic.
3Shape is adopting ElevenLabs' omnichannel conversational agents to strengthen its web and phone customer support services.
ElevenLabs has unveiled Expressive Mode for ElevenAgents, which understands the context and emotion of conversations to respond more naturally.
ElevenLabs raised a $500 million Series D round, reaching a valuation of $11 billion.