AI Briefing#customer-support
The latest AI and developer news about #customer-support, with the original source and a short summary.
The latest AI and developer news about #customer-support, with the original source and a short summary.
Urban Company adopted ElevenLabs' Voice AI to build a customized voice support system for gig workers and maximize operational efficiency.
ElevenLabs provides a step-by-step guide to building and deploying AI agents with no-code for business automation.
An audit of a real-world production RAG system reveals key technical findings on evaluation methods, retrieval errors, and model selection.
Parloa runs voice customer service agents using OpenAI models.
MyRealTrip's subsidiary AICX has automated 75,000 CS cases per month.
ElevenLabs has unveiled Agent Templates, speeding up AI agent development.
Nana cut customer support costs by 85% and reduced response times to seconds by adopting AI agents.
Insurely used ElevenLabs Voice Agent to automate insurance consultations and lead follow-up calls.
3Shape has adopted ElevenLabs' ElevenAgents to strengthen global customer support with AI voice and chat agents.
ElevenLabs has launched ElevenAgents for Support, which lets teams build customer support AI agents without coding by leveraging existing documents.
Ally Solutions adopted an AI voice assistant based on ElevenAgents to automate 92% of customer support and generate additional revenue.
Ringover has launched **AIRO Voice**, which enables 24/7 always-on support, using ElevenLabs' ElevenAgents.
3Shape is adopting ElevenLabs' omnichannel conversational agents to strengthen its web and phone customer support services.
Klarna has launched a voice AI agent in the US using ElevenLabs' technology that reduces customer service handling time by up to 10x.
Revolut has adopted ElevenLabs AI agents to cut customer support resolution time by more than 8x and support over 30 languages.
The City of Midland in the US adopted ElevenLabs' AI agent to modernize citizen support services and improve consultation efficiency.
ElevenLabs has added **WhatsApp** support to its omnichannel agent platform to deliver a unified customer experience.
Freedom Forever adopted ElevenLabs AI agents, improving customer and sales support efficiency by 90%.
Voiply adopted **ElevenLabs**' AI agents to automate sales and customer support operations and maximize operational efficiency.
It automatically detects voicemail to reduce credits spent on empty calls.
India's e-commerce company Meesho has adopted ElevenLabs' Voice AI to automate over 60,000 daily customer inquiries in Hindi and English.
AI call centers cut operating costs by 30-70% compared to traditional methods, reducing cost per interaction by up to 90%.
AI phone systems leveraging natural language processing are improving on the rigid structure of traditional IVR and transforming the customer experience.
Decagon has partnered with ElevenLabs to launch AI Voice Agents capable of natural conversation.